Overview
The primary support channel for the .CO Registry is email. All support requests should be submitted by email so that issues can be tracked and escalated appropriately.
Primary Support Channel
Email: support@registry.co
Use this address for all technical issues, billing enquiries, accreditation questions, and general support. This channel provides an escalation path for urgent issues.
Escalation / Emergency Contact
If support@registry.co is unresponsive (in the unlikely event of an outage), contact CentralNic directly:
- Telephone: +44 (0)20 33 88 0600 (24/7 availability)
- Email: support@centralnic.com
Project Contacts
- Vergim Hetemi, Project and Operations Manager: Vergim.Hetemi@centralnic.com
- Gerardo Aristizábal, .CO Project Director: gerardo.aristizabal@my.co
When to Contact Support
- Technical issues with EPP, FTP, or the Registrar Console.
- Billing discrepancies or payment allocation issues.
- Accreditation enquiries.
- Questions about domain restrictions, reserved names, or policy.
- Requests for emergency credit or account limit adjustments.
Related Articles
- What Happens During Registry Maintenance?
- How to Get Accredited as a .CO Registry Registrar